Not up for regular dental appointments just to straighten your teeth? Good news; there’s an alternative! At-home clear aligners.
Using a home clear alignment system, you can ditch the dentist and straighten your teeth on your own. Home clear aligners aren’t just convenient, either. For many people, they’re also much faster and cheaper than braces.
WonderSmile offers at-home orthodontic treatment to Australians. But is WonderSmile right for you? In this review, we’ll give you the rundown on WonderSmile: the good, the bad, and how to figure out if they are the right path to your dream smile.
Is WonderSmile Legit?
WonderSmile offers teledentistry, which is a pretty new service. In fact, the oldest company in the industry launched less than a decade ago in 2014. While it’s a young company, WonderSmile has a great reputation and serious international reach. Currently, they serve customers in Australia, New Zealand, Singapore, and the United Kingdom.
While WonderSmile isn’t our favorite service (that honor goes to Byte), there is a lot to love about them. Thanks to their substantial network and proven reputation, they can offer several perks that some competitors can’t. Nighttime treatment, single-arch treatment, and 3D scans instead of messy impressions are just a few examples.
All told, WonderSmile is a great method for anyone looking to straighten their teeth without visiting the dentist’s office.
How Does WonderSmile Work?
Using WonderSmile is relatively simple: you schedule an appointment at one of their dental clinics and a technician takes images of your teeth. If you don’t live near a WonderSmile clinic, you can order an impression kit, too.
Using those molds or scans, WonderSmile’s team designs and ships aligners to you. For most people, treatment lasts about 6 months (9 months for nighttime treatments). Here’s a fly-by of what to expect when using WonderSmile:
Step 1: You schedule an appointment at your local WonderSmile clinic and have scans taken of your teeth. If you don’t live near one of WonderSmile’s locations, you’ll have to order an impression kit, create molds of your teeth, and send them back to WonderSmile.
Step 2: WonderSmile analyzes your molds or scans and develops a treatment plan that’s unique to you.
Step 3: Pay for your treatment all in one go, or sign up for one of WonderSmile’s monthly payment plans and pay as you go.
Step 4: WonderSmile ships your aligners directly to you. You wear each set as prescribed and gradually make your way to a straighter smile.
Advantages and Disadvantages of WonderSmile
WonderSmile and other home clear aligner systems are all pretty convenient, but there are other perks, too. Here are some of the main advantages and disadvantages of using them to achieve your dream smile:
✔ WonderSmile has over a dozen physical locations across Australia, making it pretty easy to kick off your treatment with a 3D scan. If you don’t live near one, an impression kit is always an option, too.
✔ WonderSmile isn’t the cheapest home clear aligner system, but it is on the more affordable end of the spectrum! Their $2,390 price tag (for daytime treatment) is cheaper than our top pick, Byte.
✔ There’s serious treatment flexibility with WonderSmile. For starters, you can choose a nighttime or daytime wear schedule. Some users might even be able to get aligners for just one arch. If that’s you, you’ll get $500 off your aligners.
✔ WonderSmile’s financing plans don’t require a credit check. Everyone can get a payment plan regardless of their credit score.
✖ WonderSmile falls in the middle of the pack for both price and treatment speed. That’s not really a problem, but if you’re in a rush or on a tight budget, there are better alternatives.
✖ WonderSmile does not include a free set of post-treatment retainers. You’ll have to purchase a set for $99.
WonderSmile: Treatment Efficiency
Everyone will have a slightly different experience with WonderSmile. That’s because everyone’s smile is different. Your treatment timeline depends on a few factors:
- The severity of your teeth crowding or spacing.
- How long you wear your aligners each day.
- Whether you use daytime or nighttime treatment.
WonderSmile falls right in line with the industry average for their treatment speeds. Their daytime treatment averages 6 months, with a wear requirement of 22 hours per day. Nighttime treatment requires just 10 hours of continuous wear, but the total treatment time increases to 9 months on average.
While that’s not super impressive, it’s nothing to sneeze at, either. It’s still far faster than braces and Invisalign, so you’ll be seeing your new grin sooner than later.
WonderSmile Customer Reviews
Online reviews are the new word-of-mouth when it comes to assessing services and products. Now, WonderSmile is pretty new, so there aren’t thousands upon thousands of reviews, but there is enough to get a good idea of what this system is all about. So, what are other customers saying about WonderSmile?
It’s important to account for both the good and the bad. So, here are a few of the things customers like about WonderSmile:
- Very knowledgeable, friendly customer service.
- Treatment discomfort was minimal.
- Getting adjustments to treatment is relatively simple.
- 3D scans make start-up easy.
But there are a few drawbacks, too:
- Retainers sometimes break, which can be a hassle to replace.
- Mix-ups can occur with initial impression kits & account setup.
For the most part, WonderSmile has a positive online reputation; negative reviews seem to be pretty few and far between. Unfortunately, shipping is never perfect; things get tricky if your aligners get lost in the mail. Broken retainers aren’t super common, but it happens. So by and large, we’ll say that WonderSmile’s positives outweigh their negatives.
WonderSmile Prices and Features
WonderSmile is more affordable than braces, but cheap is hardly the word to describe its price either. Here’s the impact WonderSmile will have on your wallet:
3D scan appointment, $80: If you live near one of WonderSmile’s studios, you can simply schedule an appointment and leave your smile in the hands of the experts. At your appointment, a technician will take digital scans of your teeth. No mess needed! If you go ahead with treatment, WonderSmile will deduct that $80 from your total cost. So in a sense, it’s free if you buy aligners.
Impression kit, $45: The impression kit is the alternative for those who can’t visit a WonderSmile clinic (and those who’d rather handle the process completely from home). Instead of scans, you’ll use putty and trays to create molds of your teeth. Once you ship them back to WonderSmile, they’ll use those molds to design your treatment plan. If you choose to buy aligners, WonderSmile will deduct the $45 from your total treatment cost. (Note: You only have to pay for a 3D scan appointment OR an impression kit, not both).
Total cost of treatment, $2,390 ($2,460 for NightClear): Your treatment kit includes everything you’ll need to straighten your teeth without visiting the orthodontist’s office. You get all of your aligners and monthly oversight for as long as treatment lasts.
Post-treatment retainers, $99: Unfortunately, WonderSmile doesn’t include a free set of post-treatment retainers with your aligner kit. You’ll need to purchase them separately. $99 isn’t a massive expense, but it is one you’ll want to budget for, and you’ll need to replace them about once a year.
WonderSmile offers a perk that none of their competitors do: you can get single-arch treatment. Not everyone is a good candidate for single arch treatment, but if you are, you’ll score $500 off your aligners.
No matter the price tag for your treatment, you can offset the cost a bit by enrolling in WonderSmile’s payment plan. Here’s how it works: you make a 20% down payment, and then pay the rest of the amount across 12 monthly installments. For example, with daytime treatment, you’d pay a down payment of $478. Your monthly payments would be close to $160 per month.
The best part? WonderSmile doesn’t require any credit checks, so everyone can get financing.
WonderSmile Customer Support
Earlier, we mentioned that WonderSmile gets two thumbs up for their customer support team. Reviewers frequently thank their service reps by name, citing great service, friendliness, and professionalism all around. That good customer service is probably partly due to the fact that you’ll have treatment check-ins on a regular basis.
That said, if you ever need to initiate contact outside of the regular check-ins, you’ll find it’s relatively easy to get in touch. They offer phone, email, and social media support. In general, we’ve found that their phone support is the quickest; social media and email support tends to take a bit longer.
Regardless of how you contact WonderSmile, you’ll get excellent and personalized attention. The only real drawback we’ve encountered is that there can be delays with getting refunds on impression kits.
Is WonderSmile right for you? That’s an important question; after all, your smile is your signature to the world. So, you’ll also want to consider all the alternatives that are available. WonderSmile is a great service in their own right, but we still wanted to mention some other options to consider:
If you’re looking for rapid results, check out Byte. They offer both daytime and nighttime systems. And thanks to their HyperByte device, they deliver results twice as fast as their competitors. Their average treatment wraps up in 3-4 months.
WonderSmile is one of the more affordable aligner choices, but they aren’t the cheapest. That’s SmilePath. SmilePath has a $1,899 sticker price. The only time WonderSmile is cheaper than SmilePath is for single-arch treatments (and that’s only a $9 difference).
EZ Smile has a dental network across Australia, which simplifies the startup process. Intraoral scans are super easy (no messy impressions here). Plus, they have a 90-day money-back guarantee and a competitive sticker price.
Smile Direct Club
If the most important feature for you is an extensive history, SmileDirectClub is the oldest home aligner company. They also offer the flexibility of nighttime treatments and SmileShops where you can have scans taken of your teeth instead of impressions.
Should You Use WonderSmile?
WonderSmile has a lot of positives, but that doesn’t mean that they’re right for everyone. Let’s talk about when you should use WonderSmile and when you should keep shopping around.
✔ When to use WonderSmile:
WonderSmile is a great option if you want to balance treatment flexibility with affordability. They aren’t the fastest or cheapest in the industry, but they strike a nice spot in the middle for mild to moderate cases of misalignment.
✖ When NOT to use WonderSmile:
If you have a bite issue like underbite or a severe case of crowding or spacing, then you’re probably not a good candidate for any home alignment system — WonderSmile or otherwise. Plus, if you’re looking for the most affordable or fastest treatment option, you’re probably better off going with SmilePath or Byte respectively.
All told, WonderSmile is a good, reputable treatment option. But they’re not our favorite. We rank them at #4 among Australia’s at-home aligner choices. There are no glaring issues; we simply find others more impressive.
Common Questions About WonderSmile
Does WonderSmile ever offer discounts?
Occasionally, but not too often. The best way to stay in the loop about discounts is to sign up for WonderSmile’s email list. Then you’ll be one of the first to hear about sales. Usually, those sales will get you $100-$200 off your aligners.
What if I’m not happy with the outcome?
WonderSmile is a largely non-refundable service. The only refund they offer is for their impression kit, which goes to individuals who aren’t good candidates for treatment. However, we find that the regular treatment check-ins help avoid any problems with your treatment.
Does WonderSmile offer nighttime-only treatment?
Yes! If you use WonderSmile’s nighttime-only treatment, NightClear, then your treatment schedule will look a touch different. You’ll only need to wear your aligners 10 continuous hours per night; with that approach, you’ll be in aligners for approximately 9 months, not 6.
Do I need an X-ray before WonderSmile treatment?
No X-ray needed with WonderSmile! The impression kit or 3D scan is all you need to get started. If you suspect that your jaw is a slightly different shape or that you have a bad overbite or underbite, then you may want to get an X-ray to be sure.
How does WonderSmile compare to EZ Smile, Byte, SmilePath, and Smile Direct?
WonderSmile is not the cheapest service (that honor goes to SmilePath), nor is it the most experienced service on the market (Smile Direct). They aren’t the fastest, either. But they do strike a nice balance of treatment convenience and easy financing.
Is WonderSmile better than braces and Invisalign?
Better is subjective. Braces, Invisalign, and WonderSmile will all help make your smile dreams a reality. Which is best depends on how fast you need treatment to go and how much are you willing to spend. Of all these options, WonderSmile is the cheapest and quickest treatment.
Is WonderSmile cheaper than braces or Invisalign?
Yes! WonderSmile is cheaper than both traditional braces and Invisalign. WonderSmile costs just $2,390 (or $2,460 for NightClear). Invisalign can cost several thousand dollars depending on the severity of your case. The same goes for braces.
Does WonderSmile treatment last forever?
It should, provided you wear your retainers. Teeth have a tendency to shift post-treatment, so it’s a necessity to wear them as prescribed. That’ll guarantee your results are permanent.
Does WonderSmile offer teeth whitening services?
Nope. WonderSmile keeps things simple without tons of extras. But if you’d like to whiten during treatment, you can get it elsewhere. Just make sure you buy a whitener that’s safe to use with aligners. Some formulas can damage your aligners, so check before you brighten.
I’m in a rush; is WonderSmile the fastest at-home treatment option available?
Nope; Byte has the fastest treatment time. WonderSmile falls right in line with the industry’s average treatment time of 6 months. In contrast, Byte treatment usually lasts 3-4 months; even their nighttime treatment clocks in at a quick 5-6 months.
Does WonderSmile have a refund policy?
WonderSmile does not offer refunds for their aligners or impression kits. The only exception to this: if you take impressions or get a scan and turn out not to be a good candidate for treatment, they’ll refund the impression kit or appointment price along with anything you prepaid on your aligners. But if your smile doesn’t progress as expected, their orthodontists will work with you to get it back on track.
What happens if I mess up my impressions?
WonderSmile includes two impressions’ worth of putty in the kit. After you’ve taken one of both the top and bottom, WonderSmile asks you to send pictures of the molds to [email protected]. They’ll review them and offer you any guidance if needed. That should help you avoid any mess-ups. But if they come up, get in contact with customer support, and they’ll help you out.
Does WonderSmile have upsells?
Nope! WonderSmile doesn’t offer any extras. What you see is what you get.
Is there an age requirement for using WonderSmile?
WonderSmile treats anyone ages 12 and up. However, they do need written parental consent to treat anyone younger than 18.
A related note: WonderSmile recommends that you think about your wisdom teeth before getting alignment treatment. If you suspect you’ll need them removed, it’s in your best interest to take care of that first. Then your treatment will be the most effective.
Will WonderSmile make me talk funny?
With any home aligner system, you could have the slightest hint of a lisp. For most people, though, the aligners are minimally invasive and practically imperceptible to others.
How many hours a day should I wear my WonderSmile aligners?
If you use traditional WonderSmile treatment, you need to wear your aligners for 22 hours a day or for the nighttime version, ten hours each day. By wearing your aligners as prescribed, you ensure that your treatment goes to plan.
Can I drink coffee while using WonderSmile?
Avoid eating or drinking anything (except water) with your aligners in. Take your aligners out during meals and snacks, brush your teeth, replace the aligners, and repeat as needed.
What happens if I lose my aligners (or retainers)?
WonderSmile could send you a replacement for $50, but in general, they recommend you just wear your previous or next aligner until it’s time to make the next switch. That way, you won’t have to worry about waiting for the shipping and manufacturing for the lost aligner.
Is WonderSmile covered by insurance?
WonderSmile isn’t covered by Medicare; cosmetic treatments are excluded. You might have additional orthodontic benefits, giving you some reimbursement. Check with your provider for more information.
How can I contact WonderSmile’s customer support?
You can contact WonderSmile through their social media channels, but for more traditional support, it’s best to contact them via phone at 1.300.941.451. If you’d rather email, you can reach them at [email protected]