No one likes to go to the dentist. Frankly, it’s a hassle: you have to set up an appointment and endure the annoyance of the dentist’s office. Then they give you a referral to the orthodontist, making you repeat the process. All. Over. Again. Is a straight smile worth all the trouble?
Luckily, there’s an alternative: you can get a million-dollar smile from the comfort of your own home with home clear aligners. Using a home clear alignment system, you can ditch the dentist and straighten your teeth on your own. Home clear aligners aren’t just convenient, either. For many people, they’re also much faster and cheaper than braces.
EZ Smile is just one of many clear aligner companies in Australia today. But is EZ Smile right for you? In this review, we’ll give you the full scoop on EZ Smile: the good, the bad, and how to know if they’re right for your smile.
Is EZ Smile Legit?
EZ Smile is just one of several companies in the teledentistry scene, which is still a relatively new industry (the “oldest” company started in just 2014). EZ Smile is a bit newer; it got started in 2017. But even in the short time they’ve been on the Australian market, EZ Smile has established a good reputation for themselves. Currently, they proudly serve Australia, New Zealand, and Singapore.
One of our top loves about EZ Smile is the fact that they have the second-most affordable treatment price in Australia. Plus, they also have more financing options than any of their competitors, allowing you to pick the payment method that works best for you and your budget.
Honestly, there aren’t a ton of negatives about EZ Smile’s treatment (although we’ll cover them in-depth later). The primary downside is that they can only treat mild and moderate cosmetic cases of misalignment.
How Does EZ Smile Work?
EZ Smile is relatively simple: you order an impression kit or schedule a scan at an EZ Smile studio. You’ll take molds of your teeth or scans, which EZ Smile uses to create custom aligners. For most people, treatment lasts between 4-8 months (6 months on average). Here’s a fly-by of what to expect when using EZ Smile:
Step 1: You schedule your appointment and have scans take or buy an impression kit and create molds of your teeth.
Step 2: EZ Smile analyzes your molds or scans and develops a treatment plan that’s unique to you.
Step 3: Pay for your treatment all in one go, or sign up for one of EZ Smile’s payment plans to pay as you go.
Step 4: You wear the custom aligners sent to you by EZ Smile and gradually make your way to a straighter smile.
Advantages and Disadvantages of EZ Smile
EZ Smile and other home clear aligner systems are all pretty convenient, but there are other perks, too. Here are some of the main advantages and disadvantages of using EZ Smile to straighten your teeth:
EZ Smile Advantages
✔ EZ Smile has one of the easiest start-up processes of any Australian aligner company thanks to a lot of locations across the country.
✔ EZ Smile has the most flexible financing plans you’ll find anywhere. Bad credit score? Doesn’t matter. Want small monthly payments over time? EZ Smile’s got you covered with $26 monthly payments across 24 months. And there are plenty of other options, too.
✔ EZ Smile includes your first set of retainers for free. Not every company does that, and since it’s a $99 expense, it’s a nice advantage.
✔ No other company matches EZ Smile’s 90-day satisfaction guarantee.
EZ Smile Disadvantages
✖ EZ Smile is limited to minor and moderate cosmetic dental cases. If you need extensive corrections, you’ll need to opt for an in-person treatment method.
✖ EZ Smile does not offer any nighttime treatment options. If you go with EZ Smile, you’ll have no choice but to wear your aligners for 20+ hours per day.
EZ Smile: Treatment Efficiency
Everyone will have a slightly different experience with EZ Smile. That’s because everyone’s smile is different. Your treatment timeline depends on a few factors:
- The severity of your teeth crowding or spacing
- How long you wear your aligners each day
EZ Smile isn’t the fastest in the industry, but they aren’t the slowest, either. Their typical treatment falls at the 6-month mark, but some could take as little as 4 and as much as 8. If you’re looking for a faster method, then you can find it. But EZ Smile has such respectable treatment times that it shouldn’t be a make or break issue.
EZ Smile Customer Reviews
Buying anything on the internet is convenient, but sometimes it’s hard to trust. In the “old days,” you could just ask your family and neighbors for their recommendations. Now, word of mouth often gets replaced with online reviews. What are other customers saying about EZ Smile?
It’s important to account for both the good and the bad. So, here are a few of the things customers like about EZ Smile:
- Scan technicians are friendly and thorough, even doing multiples if there’s any issues with the first
- Minimal discomfort throughout treatment
- Cost effective, with flexible financing plans
- Aligners are practically invisible
But there are a few drawbacks, too:
- Your teeth and bite might feel a bit odd mid-treatment
- Sometimes one arch of teeth doesn’t respond as well to treatment
Those negatives are actually pretty common no matter what brand you use? If your bite feels extremely odd, you should contact customer support. But a slight difference from what you’re used to is normal; after all, you’re shifting your teeth. It should feel different. And as for your teeth not responding well: if that happens, talk to support. EZ Smile does have a refinement program. EZ Smile’s positives far outweigh their negatives, though.
EZ Smile Prices and Features
EZ Smile is more affordable than braces, but there is still cost involved. Here’s the impact EZ Smile will have on your wallet:
- Impression kit or Smile Scan, $99: Before EZ Smile can correct your teeth, they need to see them! To make that happen, you have two options: taking impressions on your own at home, or booking an appointment for a scan at one of EZ Smile’s physical locations. If you buy aligners, though, you’ll get a $100 discount, so in a way, this step is free if you go ahead with treatment.
- Total cost of treatment, $2,149: Your treatment system will include everything you need to straighten your teeth without ever visiting the orthodontist’s office. You get all the aligners in your treatment and your first set of post-treatment retainers. After the first 6 months, those will cost you $99 a pair, so getting one set for free is a nice perk.
$2,149 might seem like a lot to pay, but for reference, they’re the second most affordable option in Australia. And they have tons of financing options. Of course, the cheapest method is to pay it all up front. But EZ Smile has plenty of other options, and the priciest one would cost you $2,499 total. And your monthly payments can be pretty flexible, too. Payments start as low as $26 per week.
EZ Smile Customer Support
EZ Smile’s customer support is one of the areas where they truly shine. For starters, EZ Smile has one of the best satisfaction guarantees in the industry. Here’s how it works: if at any time during your first 90 days of treatment you decide that EZ Smile isn’t for you, they’ll refund your money. Alternatively, if you reach the end of your treatment and your smile doesn’t look like what you were promised, EZ Smile will send you new aligners for free. That way, you’ll get back on track before you know it!
But warranties and guarantees aren’t the only aspect of customer support to consider. Their representatives provide excellent service, too. They’re available through social media, phone, and email. Phone support is the quickest method (provided you call during their posted hours, 9 a.m. to 5 p.m.).
EZ Smile Alternatives
Is EZ Smile right for you? Your smile is a big decision. You keep it for life! So you’ll want to consider all the alternatives that are available. EZ Smile is a fantastic service, but we still wanted to mention some other options to consider:
If you’re looking for the fastest treatment on the market, check out Byte. They offer both daytime and nighttime treatments. And thanks to their HyperByte system, they’re twice as fast as their competitors. Their average treatment speed lasts 3-4 months.
EZ Smile is definitely affordable, and they’re one of the most affordable options. But they aren’t the “cheapest.” That honor goes to SmilePath. SmilePath prides themselves on being the most affordable mail-order clear aligner treatment—and their $1,899 sticker price proves it.
There’s not a ton of flexibility with most aligner companies, but WonderSmile is an exception to that. With both in-person scans and impressions, both nighttime and daytime treatment, and the option to treat just one dental arch, WonderSmile makes it easy to pick what works for you.
Smile Direct Club
If you want to work with the biggest brand in the home clear aligner industry, then look no further than Smile Direct. They also offer the flexibility of nighttime treatments and SmileShops where you can have scans taken of your teeth instead of impressions.
Should You Use EZ Smile?
EZ Smile has a lot of positives, but that doesn’t mean that they’re right for everyone. Let’s talk about when you should use EZ Smile and when you should steer clear.
✔ When to use EZ Smile:
EZ Smile is a great option if you’re looking for the best satisfaction guarantee in the industry. No other company will refund your aligner kit within your first 90 days of treatment. They’re also a fantastic option if you want the most flexibility in your payment plans.
✖ When NOT to use EZ Smile:
If you have a bite issue like underbite or a severe case of crowding or spacing, then you’re probably not a good candidate for any home alignment system—EZ Smile or otherwise. If you’re looking for the fastest method or the most affordable one, then you should look into Byte and SmilePath respectively.
All told, EZ Smile is a great option with no glaring issues, a fantastic satisfaction guarantee, and a pretty affordable price tag. They’re our #3 pick for clear aligners in Australia. So if you’re drawn to them, go for it.
Common Questions About EZ Smile
Does EZ Smile ever offer discounts?
Sometimes! But you have to keep an eye out for them. For example, we’ve seen EZ Smile offer a $200 discount off their base price. Sales don’t last forever, though; if you find a good one, make sure you jump on it!
What if I’m not happy with the outcome?
EZ Smile has one of the best satisfaction guarantees in the industry. There’s the 90-day money back guarantee, which allows you to change your mind (at no cost) for the first three month. But, if you reach the end of your treatment and things don’t look quite right, contact customer support. They will provide you a refinement (i.e., new aligners) for free provided you wear your aligners as prescribed throughout treatment (failing to do so forfeits the guarantee).
Does EZ Smile offer nighttime-only treatment?
Not right now. EZ Smile’s only treatment offering is daytime treatment, which requires you to wear your aligners for 20 hours per day. If you don’t adhere to that schedule, then you’ll run the risk of harming your smile or making your treatment last far longer than necessary.
Do I need an X-ray before EZ Smile treatment?
No X-ray needed with EZ Smile! The impression kit is all you need to get started, and it measures the spaces and orientation of your teeth, not your bone structure. That’s assuming you have a relatively normal bone structure, though. If you suspect that your jaw is a slightly different shape or that you have a bad overbite or underbite, then you may want to get an X-ray to be sure.
How does EZ Smile compare to Byte, WonderSmile, SmilePath, and Smile Direct?
We rank EZ Smile at #3 across Australia. That’s because they’re a great value, have a great satisfaction guarantee, and they don’t have any glaring issues. That said, they’re not the fastest, the cheapest, or the biggest. Byte’s the fastest (and our favorite overall), with average treatments lasting 3-4 months. SmilePath is the most affordable (they’re a couple hundred dollars cheaper than EZ Smile). And then there’s Smile Direct, which has more brand power than any other aligner company.
Is EZ Smile better than braces and Invisalign?
It all depends on what you mean by “better.” Braces, Invisalign, and EZ Smile will all get the job done and leave you with an impressive grin. The real questions are how fast does treatment go, and how much are you willing to spend? Of all these options, EZ Smile is the cheapest and quickest treatment.
Is EZ Smile cheaper than braces or Invisalign?
Yes! EZ Smile is cheaper than both traditional braces and Invisalign. EZ Smile costs just $2,145. Invisalign can cost several thousand dollars depending on the severity of your case. The same goes for braces. Ultimately, EZ Smile can cost thousands less.
Does EZ Smile treatment last forever?
Occasionally, teeth will shift post-treatment. As you age (or for women, during pregnancy), your teeth have a tendency to move. The only way to prevent that is to wear your retainers as prescribed. That will guarantee your results last forever.
Does EZ Smile offer teeth whitening services?
Not at the moment. In the interest of keeping their services affordable, EZ Smile doesn’t offer any whitening kits. You can use them, of course, but you’ll have to purchase them elsewhere. If you decide to do so, make sure you buy an aligner-safe formula.
I’m in a rush – is EZ Smile the fastest at-home treatment option available?
No, that honor goes to Byte. EZ Smile’s treatment usually lasts between 4-8 months. Byte, however, takes just 3-4 months.
Does EZ Smile have a refund policy?
EZ Smile has several refund policies. For starters, there’s the refund for the impression kit, which applies if you don’t turn out to be a good candidate for treatment. Then there’s the 90-day satisfaction guarantee. You’ll get all of your money back if you decide that you don’t want to proceed with treatment during the first 90 days. Last but not least, they’ll provide new aligners if your results don’t turn out as promised (not a refund in the strict sense of the term, but worth noting).
What happens if I mess up my impressions?
If that happens, you’re not alone; impressions can be tricky. Contact customer support, and they’ll get another kit headed your way.
Does EZ Smile have upsells?
EZ Smile doesn’t have any hard upsells during their order process. They do have a soft one by including a free bottle of their whitening treatment, but that’s it. And since there’s no commitment to buy the whitener, it’s not really a true upsell.
Is there an age requirement for using EZ Smile?
EZ Smile requires all treatment candidates to be 16 years or older. And on a related note: you should think about getting your wisdom teeth removed first. You should at least consult with your orthodontist to learn if you’ll need them removed. If not, you can go ahead with treatment. But if you do need those teeth extracted, it’s best to get that done first.
Will EZ Smile make me talk funny?
With any home aligner system, you have a foreign object in your mouth. That’s unavoidable. So, your mouth might feel a bit funny, and you could have the slightest hint of a lisp. For most people, though, the aligners are minimally invasive and practically imperceptible to others.
How many hours a day should I wear my EZ Smile aligners?
EZ Smile only offers daytime treatment, which means you’ll need to wear your aligners for a minimum of 20 hours per day. There are no exceptions to that. If you want your treatment to work, you’ll need to wear those aligners as prescribed.
What happens if I lose my aligners (or retainers)?
If you lose an aligner, you need to contact customer support right away to order another one for $99. It takes 14 days to manufacture and ship one, though. While you wait for the replacement to arrive, you should wear the aligner from your previous set. That will keep your teeth from shifting back too far.
Is EZ Smile covered by insurance?
EZ Smile is not covered by Medicare, and as far as we know, most private policies won’t cover it, either. You’ll have to check with your provider to know for sure.
How can I contact EZ Smile’s customer support?
You can contact EZ Smile through their social media channels, but for more traditional support, it’s best to contact them via phone at 1.300.936. If you’d rather email, you can reach them at [email protected]