Ever wished you could straighten your teeth without office visits?
Luckily, you can skip the dentist: at-home clear aligners deliver a million-dollar smile from the comfort of your own home. These clear aligners aren’t just convenient, either; for many people, they’re also much faster and cheaper than braces.
Byte is one of many clear aligner services available in Australia. And quite frankly, they’re our favorite. But is Byte right for you? In this review, we’ll give you the full scoop on Byte: the good, the bad, and how to know if they’re right for your smile.
Is Byte Legit?
Byte is just one of several companies on the teledentistry scene, which is still relatively new (the “oldest” company was founded in 2014). If the name Byte isn’t too familiar to you, don’t be alarmed. They got started in the U.S. in 2018, and they didn’t head to Australia until 2020.
But even in the short time they’ve been in the Australian market, they have established a fantastic reputation for themselves. And there are plenty of things to love about them: the fastest treatment times, nighttime treatment, a lifetime guarantee, and much more.
Honestly, there aren’t a ton of negatives to Byte’s treatment offerings (although we’ll cover them in-depth later). The primary downside is that Byte only works for mild to moderate cosmetic cases.
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How Does Byte Work?
Byte is simple to use: they ship you an impression kit. Then, you take molds of your teeth and send them back so Byte can design and ship custom aligners to kick off your treatment. For most people, treatment lasts 3 to 4 months. Here’s a fly-by of what to expect when using Byte:
Step 1: You order an impression kit from Byte and “Impress Yourself.” Using their kit, you’ll create molds of your teeth and send them back to Byte; shipping is easy thanks to a prepaid shipping label.
Step 2: Byte analyzes the mold you’ve created to develop a treatment plan that’s unique to you.
Step 3: Pay for your treatment all in one go, or sign up for BytePay and pay as you go.
Step 4: You wear the custom aligners sent to you by Byte and gradually make your way to a straighter smile.
Advantages and Disadvantages of Byte
Byte and other home clear aligner systems are all pretty convenient, but there are other perks, too. Here are some of the main advantages of using Byte to straighten your teeth (as well as a few disadvantages because we are nothing if not brutally honest):
✔ Thanks to their HyperByte system, Byte boasts the fastest treatment time in the entire industry. And that goes for both their daytime and nighttime treatments. Daytime treatment averages 3-4 months, and nighttime treatment averages 5-6 months.
✔ Byte gives you flexibility with wear schedules: 22 hours per day with daytime treatment and 10 hours per night with nighttime treatment. You choose the one that works best for your social schedule.
✔ Byte maintains a fantastic “Byte-for-Life” guarantee. Basically, if you wear your aligners and retainers as prescribed and your teeth ever shift post-treatment, Byte will send you new aligners — free of charge.
✔ Byte offers one free set of aftercare retainers. Bought separately, these can cost over $150, so that’s a big perk.
✖ Byte is limited to mild-to-moderate cosmetic dental cases. If you need extensive corrections, opt for an in-person treatment method.
✖ Byte’s only start-up option is their impression kits. They don’t have any retail locations like some of their competitors.
✖ If you want to work with a truly well-established brand, there are older options than Byte. But for us, that’s not a make-or-break issue; their reputation is pretty impressive already.
Byte: Treatment Efficiency
Everyone will have a slightly different experience with Byte because everyone’s smile is unique. Your treatment timeline depends on a few factors:
- The severity of your teeth crowding or spacing.
- How long you wear your aligners each day.
- Whether or not you regularly use the HyperByte.
Byte prides themselves on their ability to perfect your smile faster than their competitors. The industry average is about 6 months; but with Byte, treatment lasts just 3-4 months on average. The exception is their nighttime treatment, which lasts 5-6 months.
This speed is thanks to their HyperByte device, which uses vibrations to help shift your teeth faster than aligners alone. Not only does this floor the gas on your treatment, but it also reduces discomfort for most customers.
Byte Customer Reviews
Buying anything on the internet is convenient, but sometimes it’s hard to trust. In the “old days,” you could just ask your family and neighbors for their recommendations. Now, word of mouth often gets replaced with online reviews. So, what are other customers saying about Byte?
Overall, customers are thrilled with the Byte experience. Here are a few things customers like about Byte:
- Easy to use impression kit and aligners.
- Noticeable results within a matter of weeks.
- Fantastic lifetime guarantee.
- Excellent customer service.
But there are a few drawbacks:
- Mix-ups can occur with insurance reimbursements (not covered by Medicare, but some people with additional orthodontic benefits can get help with the cost).
- Monthly financing adds a substantial amount to the treatment cost
There just aren’t a ton of negatives to Byte. It’s easy to use, crazy fast, and you’ll get prompt customer service. Insurance mix-ups can be frustrating across any industry, so that’s not a make-or-break factor for us. Basically, Byte’s positives far outweigh the negatives.
Byte Prices and Features
Byte is affordable, but it’ll cost you more than pocket change. Here’s the impact Byte will have on your wallet:
- Impression kit – $95: The impression kit gets the ball rolling with your treatment. The kit’s cost is non-refundable unless you’re not a candidate for treatment. That said, it includes your customized treatment plan at no extra cost. Sometimes, you can get the kit on sale.
- Total cost of treatment – $2,749 (All-Day) or $3,399 (At-Night): Your treatment system includes everything you’ll need to straighten your teeth without visiting the orthodontist’s office. You get all the aligners in your treatment, the HyperByte system (which is $999 when bought separately), a bottle of whitening foam, and a set of post-treatment retainers.
Byte gives you two payment options: pay the $2,749 all in one go or enroll in BytePay. There’s no credit approval required, but your total cost jumps up to $3,828. Here’s where that extra cost comes from.
For starters, there’s a $40 account setup fee plus an $8 per month account maintenance fee. That accounts for $280 of the extra money. The rest — the remaining $3,548 — gets spread out across 30 monthly payments. Byte At-Night’s financing process has the same account fees, but the total amount jumps to $4,578.
For an additional $899 ($999 for nighttime treatment), you can add the Byte Protection Plan. This gives you 5 years’ worth of free retainers (a $1,690 value). Plus, they’ll replace a few lost aligners mid-treatment for free. If you’re willing to shell out a bit more up front, the protection plan pays out long term. That said, if you go with the financing, the protection plan is automatically included!
Byte Customer Support
Byte knows happy clients are their bread and butter, and it shows in their customer support. For example, if you opt in for text messaging, a Byte representative will reach out through each step of the process: impressions, ordering your treatment kit, wearing your aligners, and so on. But you’ll also find it’s pretty easy to get in contact by phone, email, and even social media. Social media and email take a bit longer — you may wait up to 24 hours for a response.
Regardless of how you contact Byte, customers rave about their support, even mentioning their customer service agent by name.
Each Byte customer also gets their own personal Byte advisor. This advisor checks in to ensure your journey to a straight smile is going well. No other home aligner company provides this level of personal attention.
Is Byte right for you?
Your smile is a big decision. You keep it for life! So, you’ll also want to consider all the alternatives that are available. Byte’s our favorite service, but we still want to mention some other options to consider:
Byte is many things, but “cheapest” isn’t one of them (though we think they’re a fair value). That honor goes to SmilePath. SmilePath prides themselves on being the most affordable mail-order clear aligner treatment — and their $1,899 sticker price proves it.
EZ Smile makes it simple to kick off your treatment thanks to their dental network across Australia. Intraoral scans are super easy (no messy impressions here). Plus, they have a fantastic 90-day money-back guarantee and a competitive sticker price.
There’s not a ton of flexibility with most aligner companies, but WonderSmile is an exception. With in-person scans and impressions, nighttime and daytime versions, and the option to treat just one dental arch, WonderSmile makes it easy to get treatment that works for you.
Smile Direct Club
If you want to work with the biggest brand in the home clear aligner industry, then look no further than SmileDirectClub. They also offer the flexibility of nighttime treatments and SmileShops where you can have scans taken instead of impressions.
Should You Use Byte?
Byte has a lot of positives, but that doesn’t mean that they’re right for everyone. Let’s talk about when you should use Byte and when you should steer clear.
✔ When to use Byte:
Byte can treat most mild and moderate cases, even if you’ve had braces before. If you’re in a hurry, Byte is the best option: they’re twice as fast as most competitors.
✖ When NOT to use Byte:
If you have a complex issue like underbite or a severe case of crowding or spacing, then you’re probably not a good candidate for any home alignment system — Byte or otherwise. Also, if your budget is super tight, there are cheaper options.
All told, Byte is a great option. They’re honestly our favorite service. Sure, they’re pretty new to the industry, but they balance a relatively affordable fee with reliable, speedy treatment. Their guarantee to maintain your smile for life means they stand by their service, too.
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Common Questions About Byte
Does Byte ever offer discounts?
Byte runs sales from time to time, especially around the holidays. So if you’re on their email list, you might receive special offers for deals on the impression kit or your aligners in your inbox. The only year-round discounts Byte offers are their student and military discounts. You have to email them to get in on those, though; contact [email protected] or [email protected] to get started.
What if I’m not happy with the outcome?
Byte is (largely) a non-refundable service. The only refund they offer is for their impression kit, which goes to individuals who aren’t good candidates for treatment.
However, Byte does promise that you’ll love your smile for life. If your teeth shift after finishing treatment, even years down the road and through no fault of your own, Byte will give you new aligners, free of charge.
Does Byte offer nighttime-only treatment?
Yes! If you use Byte’s nighttime-only treatment, Byte At-Night, then your treatment schedule will look a touch different. You’ll change your aligners less often and use the HyperByte twice as long each day. But you’ll only need to wear them 10 consecutive hours per day to see results. Rather than the average 3 to 4-month treatment time, Byte At-Night takes an average of 5-6 months.
Do I need an X-ray before Byte treatment?
No X-ray required with Byte! The impression kit is all you need to get started, and it measures the spaces and orientation of your teeth.
How does Byte compare to EZ Smile, WonderSmile, SmilePath, and Smile Direct?
Byte is not the cheapest service (that honor goes to SmilePath), nor is it the most experienced service on the market (SmileDirectClub). But they do blend a great value with exceptional customer service. Their biggest merit is their treatment speed, however; it’s just 3-4 months (on average) thanks to their HyperByte system. That’s really short compared to SmileDirectClub’s 6 months and the 18-month average for braces.
Is Byte better than braces and Invisalign?
It all depends on what you mean by “better.” Braces, Invisalign, and Byte will all get the job done and leave you with an impressive grin. The real questions are how fast does treatment go, and how much are you willing to spend?
Is Byte cheaper than braces or Invisalign?
Yes! Byte is cheaper than both traditional braces and Invisalign. Byte costs just $2,749 (or $3,399 for Byte At-Night). Invisalign can cost several thousand dollars more depending on the severity of your case. The same goes for braces.
Does Byte treatment last forever?
Occasionally, teeth will shift post-treatment. As you age (or for women, during pregnancy), your teeth have a tendency to move. If that happens, Byte promises to help. Their unrivaled Byte-for-Life guarantee ensures your smile for life. Just let them know that your smile has changed and they’ll provide you with new aligners free of charge.
Does Byte offer teeth whitening services?
Yes! Byte includes BrightByte with every new customer kit. If you ever run out, you can buy a new bottle for $49 each. Buy a 6-bottle supply to get a unit price of $39 per bottle.
I’m in a rush – is Byte the fastest at-home treatment option available?
Byte prides themselves on their HyperByte system, which can halve treatment time for most users. That makes them the fastest treatment option on the market today.
Does Byte have a refund policy?
Byte does not offer refunds for their aligners or impression kits. The only exception to this: if you take impressions and turn out not to be a good candidate for treatment, they’ll refund the impression kit price along with anything you prepaid on your aligners. But if your smile doesn’t progress as expected, their orthodontists will work with you to get it back on track.
What happens if I mess up my impressions?
We’ll let Byte speak for themselves here: “If you send your impressions back and we can’t create an accurate set of aligners, we’ll contact you and send another impression kit.” Simple, right?
Does Byte have upsells?
Byte doesn’t have any hard upsells during their order process. They do have a soft one by including a free bottle of their whitening treatment, but that’s it. And since there’s no commitment to buy the whitener, it’s not really a true upsell.
Is there an age requirement for using Byte?
Byte treats anyone age 12 and up. However, they do need written parental consent to treat anyone younger than 18.
A related note: Byte recommends that you think about your wisdom teeth before getting alignment treatment. If you suspect you’ll need them removed, it’s in your best interest to take care of that first. Then your treatment will be more effective.
Will Byte make me talk funny?
With any home aligner system, you have a foreign object in your mouth. That’s unavoidable. So, your mouth might feel a bit funny, and you could have the slightest hint of a lisp. For most people, though, the aligners are minimally invasive and practically imperceptible to others.
How many hours a day should I wear my Byte aligners?
If you use traditional Byte treatment, you need to wear your aligners for 22 hours a day. If you opt for the nighttime version, you’ll only wear them for ten consecutive hours each day. You’ll have to use HyperByte for 10 minutes instead of the usual 5, though.
Can I drink coffee while using Byte?
With any aligners, you should not eat or drink anything except water with your aligners in. That said, you can remove them during meals and snacks, brush your teeth, replace the aligners, and repeat as needed.
What happens if I lose my aligners (or retainers)?
Byte doesn’t offer free replacements for lost aligners. However, you can get a replacement for $169. Byte also recommends that you wear your most recent aligner while waiting on the replacement.
Is Byte covered by insurance?
Byte isn’t covered by Medicare since it’s classified as a cosmetic treatment. If you have additional orthodontic benefits, you might get some reimbursement. Coverage varies from one provider to the next. Check with yours to learn what coverage applies to you.
How can I contact Byte’s customer support?
You can contact Byte through their social media channels, but for more traditional support, it’s best to contact them via phone at 1-800-298-3631. If you prefer email, you can reach them at [email protected]