A million dollar smile is great and all, but what about getting one as an adult?
No one past their teen years wants to deal with the “brace face” life (or relive it if the effects of their braces have worn off).
Thankfully, home clear aligners make it possible to straighten your teeth from the convenience of your house. No braces, no wires, no office visits.
These clear aligners have become a popular alternative to braces. Why? They’re much cheaper than braces and Invisalign. They’re also much more convenient.
There are a few popular home clear aligner companies on the market today, including Candid and SnapCorrect. In this comparison review, we’ll help you decide which of these two services is the better option for your unique circumstances.
Spoiler | Candid Wins
We highly recommend Candid. They are the best option if you want a customer-centered approach.
6 Things They Have in Common
For the bulk of this review, we’ll talk about the ways Candid and SnapCorrect are different. But they do have a fair bit in common. On the obvious side, both companies will help you perfect your grin without going to the dentist’s office. But the commonalities between Candid and SnapCorrect go much deeper than that:
1) Affordability: Money is always an issue, right? Thankfully, both Candid and SnapCorrect are relatively affordable. Sure, they have their own price points (more on this later), but they’re both thousands of dollars cheaper than braces or Invisalign. Those methods can cost $5,000 or more; Candid and SnapCorrect both cost less than $2,500.
2) Flexible Financing: Even though Candid and SnapCorrect are both affordable, it’s still a lot to pay up front. Thankfully, both companies offer financing. Candid and SnapCorrect both have extremely flexible financing options, some with downpayments and some without.
3) Discreet: Candid and SnapCorrect both use slightly different aligners, but you’d hardly know by looking at them. In fact, when most people wear either company’s clear aligners, they’re practically invisible.
4) Safe: We get it. Home dentistry (also called teledentistry) sounds a bit sketchy. But in reality, it isn’t. Both Candid and SnapCorrect use teams of qualified dental professionals to create a custom treatment plan just for you. They combine your dental impressions with advanced technology to craft your set of aligners. Basically, they’ve taken the technology Invisalign perfected and brought it to the comfort of your home.
5) Insurance Coverage: Candid and SnapCorrect both accept FSA and HSA accounts, and your insurance may cover part of your treatment, too. Curious to know if you’re covered? Some insurance companies offer partial coverage treatment for SnapCorrect, but you’ll need to check with your provider to find out. Candid is currently in-network with Anthem Blue Cross, Aetna, Anthem BlueCross BlueShield, Empire BlueCross, and Empire BlueCross BlueShield.
6) Solid Customer Support: Both Candid and SnapCorrect do an excellent job with their customer support. They have slightly different models, but they both serve their customers well.
That mostly covers the similarities. For the remainder of this review, we’ll dig into the differences so you can pick the home aligner that’s best for you.
Company Track Records
The home clear aligner scene is a fairly new industry. Even so, it’s important to consider each company’s respective track record. Here’s how the two compare:
|Year of creation: 2017||Year of creation: 2012 (but came to the U.S. in 2017)|
|Customers served: Tens of thousands||Customers served: 50,000+|
|Company focus: Perfecting at-home treatment with their CandidMonitoring program.||Company focus: Creating beautiful smiles and maintaining them with free whitening treatment for life|
Candid is the second biggest aligner company on the market (Smile Direct Club is the biggest), which is impressive considering how young they are. SnapCorrect is nearly the same age, and while they’re not as big, they’ve made a mark on the industry by offering their free whitening for life.
With both Candid and SnapCorrect, you’ll get access to a qualified dental team; a group of professionals will create a treatment plan for you based on your impressions (or scans, in Candid’s case). By wearing your aligners, you’ll make your way to the smile of your dreams.
But how the actual treatment process goes will look a bit different from one company to the next. With SnapCorrect, your treatment is entirely self-directed. It’s up to you to follow your treatment plan to the letter.
Candid is similar, but they add one other perk: CandidMonitoring. Basically, using your smartphone and a special imaging device, you’ll have virtual check-ins with your orthodontist. If things look good, you’ll get the go-ahead to move on to your next aligner ahead of schedule. And if there’s anything off (a rare occurrence), you’ll get early intervention to get you back on track before anything becomes a real issue.
So long story short, you get convenient orthodontics with both SnapCorrect and Candid. Candid just gives you a bit more orthodontist involvement throughout the process.
No two smiles are exactly alike. So, regardless of what company you choose for treatment, your treatment could be longer or shorter than someone else’s. Your treatment speed largely depends on how crooked your teeth are to begin with.
That said, each company’s product affects your treatment speed as well. Here are the average treatment times for Candid and SnapCorrect:
- Candid: 6 months
- SnapCorrect: 8-9 months
Candid and SnapCorrect aren’t exceptionally fast, but Candid is usually faster. That’s partly because of the shape of the aligners themselves. SnapCorrect uses aligners which are scallop-cut to match your gumline; Candid uses ones that are straight-cut. That little extra strip of plastic can connect to your gums like anchors to exert more force on your teeth, moving them more quickly.
With Candid, there is a slight chance that you’ll be able to move on to your next aligner a little quicker than expected. This could speed your treatment up by a few weeks in some cases. However, you should never move ahead until you get the go-ahead from your orthodontist. Moving on too soon would do more harm than good; your orthodontist can accurately judge when it’s safe to do so.
Pricing & Features
Let’s talk about bang for your buck. In this section, we’ll dig into the pricing details for impression kits, treatment, and whitening from Candid and SnapCorrect.
With any home aligner company, you’ll kick off your treatment by taking impressions of your teeth. Most companies require you to use an at-home impression kit. However, a few companies, including Candid, maintain retail locations that make the impression kit more convenient.
Here’s how the kit prices stack up:
- Candid, FREE or $95: Candid maintains nearly 2 dozen retail locations (and that number is steadily growing). If you visit one, you can skip the impression kit and have images taken of your teeth for free. If you don’t live near a store, you’ll have to buy the kit instead. It includes everything you’ll need to create your impressions, including putty, trays, a mouth spreader, and a prepaid shipping label. If $95 gives you sticker shock, keep in mind that Candid sometimes runs sales on the kit. We’ve seen it priced in the $30 range before.
- SnapCorrect, $95: SnapCorrect’s kit includes everything you need to take your impressions at home, including trays, putty, and, of course, a prepaid shipping label. SnapCorrect also sometimes runs sales on the kit. For example, as we’re writing this, SnapCorrect is running a sale for a $49 kit.
Candid definitely one-ups SnapCorrect with their Candid Studios. It’s much easier to visit a shop than take the impressions yourself. A free scan isn’t a bad perk, either. However, if you don’t live near a studio or you’d rather use SnapCorrect, then you’ll have to use an impression kit instead.
Once you complete your impressions, Candid or SnapCorrect will create a treatment plan for you. This includes all of the aligners you’ll need to shift your smile from meh to wow. The price is the same, regardless of how many aligners you need. Let’s start out by talking about the base prices for each service.
- Candid, $2,400: If there’s one primary disadvantage to Candid, it’s their price point. They’re arguably the most expensive at-home aligner company. That said, we think they have a pretty fair price point; the extra cash covers the orthodontist oversight you’ll get with CandidMonitoring. And on top of that, Candid includes all of your aligners in your treatment. Your first set of post-treatment retainers is included as well.
- SnapCorrect, $1,749: SnapCorrect falls in the middle of the pack when it comes to their price point. But they do include some perks that make their price tag a good value. For one thing, there’s whitening, and of course, your aligners. They also include your first set of post-treatment retainers for free.
We really appreciate the fact that both Candid and SnapCorrect include their post-treatment retainers for free in their kits. Not all competitors do that, and at an average price of $99, it’s an extra expense to keep in mind.
Can’t pay all at once? Both services offer financing.
- Candid, $2,400 and up (varies): If you have a good credit score, then odds are you can get financing with Affirm. Customers with really great credit scores could get terms as favorable as $0 down with 0% APR; others will work out different terms with Affirm. Not fond of (or don’t qualify for) Affirm’s financing? Allegro offers a simpler pay-as-you-go plan: most customers make a $299 downpayment and 36 monthly payments of $79 (a few will pay more dollars per month if you buy Zoom Whitening).
- SnapCorrect, $1,800.61-$1,939.45: SnapCorrect partners with Affirm for their financing. You can choose between a 6-, 12-, or 24-month payment plan with SnapCorrect.
Both Candid and SnapCorrect offer whitening treatments. SnapCorrect’s is completely free for life once you’re a customer, but Candid includes the very first bottle for free.
- Candid, $25: The first bottle is included in your aligner kit for free. It’s safe to use during your treatment; in fact, it doubles as a cleanser for your aligners. If you run out, you can buy a replacement bottle for $25.
- SnapCorrect, Free for Life: SnapCorrect’s most intriguing advantage is their promise of free whitening for life. Basically, once you’re a customer, you’ll enjoy pearly whites for life.
SnapCorrect and Candid have pretty fair prices for their treatment kits. And since both companies include post-treatment retainers in their packages, you can protect your smile once it’s been perfected.
No one anticipates having issues with their aligners, but stuff happens. That’s life. When it does, you’ll need to talk with customer support.
We’ve tested them ourselves, and here’s how the two compare:
|Contact methods: Phone, email, chat, social media, & video call (occasionally)||Contact methods: Phone, email, & web chat|
|Hours: Daily from 9 a.m to 7 p.m. EST||Hours: 8 a.m to 5 p.m. PT|
|Speed: Traditional methods like email and phone usually get a same-day response; social media queries can take 24 hours||Speed: Chat & phone get near-instant responses; email queries can take 24 hours (though COVID seems to have slowed this some)|
|Friendliness: Receptive, knowledgeable, & professional||Friendliness: Kind, prompt, & helpful|
|Takeaway: Candid’s customer support isn’t perfect, but most of the time, you’ll get prompt responses from helpful, friendly representatives.||Takeaway: SnapCorrect excels on the customer support front. We saw no red flags; we’re confident you’ll get good service.|
Honestly, there’s not a whole lot of negative things to say about Candid or SnapCorrect. Sure, neither company is perfect. But they’ve done a good job so far. We hope that both companies will be able to keep up the good work even as they continue to grow.
Ease of Getting Started
Ease is the name of the game when it comes to at-home clear aligner treatment. But not all aligner companies use the same process. Some are a bit easier than others.
The same goes for Candid and SnapCorrect. And this is one way Candid one-ups SnapCorrect. The impression kits are fairly simple, but occasionally, customers struggle with them a bit. Candid saw this need and fulfilled it with their Candid Studios. These physical locations eliminated the need for impression kits entirely. And the staff there usually receive rave reviews online, too. Each appointment is free and lasts roughly 20-30 minutes.
If you don’t live near a Candid Studio or you’d rather use SnapCorrect, you’ll have to use an impression kit instead.
What if I get it wrong?
Impression kits are a tad tricky, so don’t panic if you mess them up. If the impressions are iffy—they could work, but you’re not sure—send them in. The orthodontists will let you know if you need to try again.
If you’re sure you’ve botched the impressions, contact customer support at Candid or SnapCorrect and they’ll send another kit your way.
For many shoppers, customer reviews can make or break purchasing decisions. If you’re one of those shoppers, we’ve got you covered. We’ve done the legwork for you to see what customers across the web are saying about Candid and SnapCorrect.
|Top loves: excellent customer service, in-studio and remotely; CandidMonitoring keeps things on track; convenient, effective treatment||Top loves: affordable yet effective treatment; minimal discomfort; friendly and quick support|
|Top complaints: Requests for refinements are a hassle; a little more discomfort than other aligners; emails can get spammy||Top complaints: requesting refinements is tedious; COVID-era customer support is slower; some retainers break|
|Average score: 4.2/5||Average score: 4/5|
When we first looked at SnapCorrect’s reviews, they got a really good score. And they still have a decent one. And most of their recent reviews are still pretty positive. But a few of the most recent negative reviews (far outnumbered by positive ones) cite slow customer support responses. In our experience, SnapCorrect has historically had good support times. Our guess? COVID has slowed them down. We’ll keep an eye on it, though.
Candid gets a bit more love from their customers. Granted, they’re not flawless reviews (you’ll find some negatives, especially when requesting a refinement). But many of the complaints have to do with customers who’ve slacked on following their prescribed treatment plan.
In general, with both SnapCorrect and Candid, as long as customers follow the prescribed treatment plan, they’re generally very satisfied with their treatment from both companies.
Refund Policies & Satisfaction Guarantees
As with any purchase, there’s always the nagging question: what if it doesn’t work out? Candid and SnapCorrect both have very individualized approaches for refunds and satisfaction guarantees.
Candid’s Satisfaction Guarantee
Candid has only one true refund policy—you’ll get your money back on the impression kit if you’re not a candidate for treatment. Other than that, your payment is final. However, Candid does want to ensure that you’re satisfied. If you reach the end of your treatment and you’re not satisfied with the results, you can request a correction. Unlike some companies, Candid does not charge you for any corrections to your treatment. They’ll cover the cost of additional aligners. However, that no-cost guarantee only applies if you wear your aligners as prescribed and check in with your orthodontist when you’re told to. Plus, you must request the refinement within 30 days of completing treatment. If you don’t, you can still get an adjustment, but you’ll have to pay for it.
SnapCorrect’s Satisfaction Guarantee
Strictly speaking, SnapCorrect has only one refund policy: their impression kit. If you’re not a candidate for treatment, you’ll be refunded for the impression kit. Other than that, SnapCorrect strives to make sure you’re satisfied with your results. If you reach the end of your treatment and you don’t like the results, you should contact support. They’ll work on sending new aligners your way to achieve the results you want.
Best Alternatives to Candid and SnapCorrect?
Candid and SnapCorrect are good options, but they’re not the only two companies on the market. In our experience, Byte and AlignerCo are the top picks. Byte is, simply put, the industry’s fastest treatment option. Their average treatment time is three months (and only six months if you choose their nighttime treatment, Byte At-Night), and Byte also guarantees your smile for life – they’ll provide additional aligners if your teeth ever shift, even years down the line.
Our next top pick is AlignerCo, but we love them for a different reason: they’re the most affordable option on the market. So if price is a make-or-break factor for you, you’ll love their $1,145 price tag. Their nighttime treatment price is pretty manageable, too. They charge just $1,345.
Which is the Best Home Aligner for You?
When it all comes down to it, Candid and SnapCorrect are both good options. But at the end of the day, you can only pick one.
If you want our honest opinion, we prefer Candid. They offer a nice mix of value, remote oversight, and good customer service.
- Choose Candid if: you want high-quality products, solid customer service, and the at-home option that best matches the treatment you’d get at an orthodontist’s office.
- Choose SnapCorrect if: you’re intrigued by whitening for life and you need an affordable treatment option. If you’re willing to work with a new company, then SnapCorrect may be the better choice.
Frequently Asked Questions
Does either company offer discounts?
Technically, both services offer discounts. Neither service offers them extremely frequently, though. For example, while we’re writing this guide, Candid is running a sale for $300 off their aligners. But discounts like this don’t last forever. SnapCorrect’s most common discount is for their impression kit.
Which company is more customer-focused?
Candid and SnapCorrect both do a good job with their customer service, but we think Candid is a bit more customer-focused. That’s due to a couple of factors: Candid’s Studios are very convenient and customer-friendly. And of course, there’s the CandidMonitoring program, which gives you individualized attention directly from your orthodontist.
How do Candid and SnapCorrect compare to Invisalign?
They’re distant cousins, really. Invisalign pioneered the clear aligner alternative to traditional braces. However, Invisalign adds one different aspect: devices affixed to your teeth to secure the aligners, which must be attached in-office by a qualified orthodontist. Home aligners don’t use these devices, allowing you to get treatment at home.
How do these home aligners compare to AlignerCo, Byte, and Smile Direct?
Candid and SnapCorrect are pretty similar to AlignerCo, Byte, and Smile Direct. Strictly speaking, Smile Direct has the most brand power in the entire industry, AlignerCo wins the prize for most affordable treatment, and Byte has the fastest treatment times (3-4 months on average). But in essence, their treatment methods are the same. No other brand offers anything like CandidMonitoring, though.
Is there an age requirement for using either Candid or SnapCorrect?
Both Candid and SnapCorrect require that you have all your permanent teeth before beginning treatment (you don’t want to dump thousands into teeth that will just fall out, anyway). SnapCorrect doesn’t have a specific age requirement and Candid will treat ages 16 and up provided all your baby teeth are gone. With either service, minors must have parental consent to receive treatment.
We also recommend that you account for your wisdom teeth when considering treatment. If your wisdom teeth will need to be removed, you should take care of that first. That will help make your treatment as effective as possible.
Does either service provide free whitening treatment?
Candid includes one free bottle of their whitening treatment with your aligner kit, which you can replace for $25. SnapCorrect, however, gives free whitening treatment for life.
Can I use Candid and SnapCorrect if I live outside the USA?
At this point, Candid doesn’t ship internationally. As for SnapCorrect, here’s what they have to say: “Over 50,000 aligners have been sold in Australia and Russia, as well as across many other countries in the Middle East, Africa, and Asia.”
How do I know if at-home aligners are right for me?
Many people are good candidates for at-home treatment. In general, the only people who should automatically steer clear of at-home aligners are people with significant bite issues. If underbite, overbite, crossbite, etc. is the cause of your misalignment, then clear aligners may not be able to permanently correct your issue.
Individuals with implants may still be able to get treatment. To know for sure, you’ll need to take an impression kit with either service. They’ll let you know for sure if you are a candidate or not. If you are not a candidate, you’ll get a refund for the price of the impression kit.
If I lose my aligners during or after treatment, do I have to pay for new ones?
Candid won’t replace an aligner if you lose one. All you have to do is wear your previous one until it’s time to move on to a new set. The same goes for SnapCorrect. This will keep your teeth from shifting too far back until it’s time for your next set.
Can I drink coffee when using Candid or SnapCorrect?
You shouldn’t drink coffee while you have your aligners in. Aligners from Candid and SnapCorrect are fairly stain-resistant, but you should generally avoid eating or drinking colored liquids and foods while wearing your aligners. Water is a safe bet, though.
Are there any hidden costs?
Candid and SnapCorrect don’t really have any hidden costs. What you see is what you get, especially since they include the first set of post-treatment retainers for free. With either company, however, you’ll need to purchase new post-treatment retainers occasionally, since they do wear out over time.